If you need a custom cake please email or call the bakery
Can I place an order to be delivered to my work place / home?
Yes, You can mix & match any of our items. If you are at work, get everyone's order together, split the costs of delivery, & place your order. We will deliver right to your door!.
How do I order?
We take orders by phone, email, & face book. You must call the bakery & pay over the phone to finalize your order.
Just choose the option that is right for you!
We ask every customer to answer 3 questions for us before any
estimate is given out.
1) What is the date for your event?
2) How many people will you be serving
3) What is our budget for this estimate?
Does Addy Cakes -N- Cupcakes require a retainer?
We ask for full payment at time order is placed.
(See refund policy below.)
Do you have a retail store so I can come by and purchase last minute items?
No, Addy Cakes is now a home based Bakery. But you can mix & match any items on our menu & have it delivered to you. remember, I will meet you back at our old bakery location for free pickup (see above)
Do you ship your products?
You can take your bakery items to Cold Freight (Austell, GA.) and they will do everything for you right there. Let us know so we can prepare your items for shipment. I can do it for you as well. Remember, shipping charges are done by weight & how far you need it shipped.
While it is generally not a problem for customers to transport cakes, self-transporting of any item is at your own risk. Addy Cakes Bakery is not responsible for any damage that may occur to any self-transported item once it has left our Bakery.
Delivery is a good option.
Do you have Cake / Cupcake tastings available?
No, but you can purchase any of our Cupcakes to try. You can meet us for free pickup.
If I need an item tomorrow, can you do it? Is there an additional charge?
Possibly, we normally ask for at least one week's notice. We do charge a fee of $20 or more for any last minute order that gives us less than 72 hours to fulfill. Call 770-249-7282 to check for availability. You can also email us at email@example.com
Once you have given me a quote for my order,
how long is this quote good for?
Once we quote a price for an order, that quote is good for 14 days.
ANY changes you make will effect the original estimate.
How much do you charge for deliveries?
Remember, there is another option: You can pick up your order for free on
Wednesday, Thursday or Friday at 6:30
The Pick up location is:
5780 CH James Parkway( Hwy 278) (Old bakery location)
Powder Springs, GA. 30127
located next to the Governors Gun Club
There is no fee for this option.
What type of payment do you accept?
We accept all credit & debit cards for payment.
You pay over the phone when order is placed.
How far in advance can I place my order?
We accept orders several weeks in advance. If you need an order filled quickly, there is possibly an additional charge of $20.00 or more. We do ask our customers for at least one week in advance. We do try our best to accommodate last minute orders, but cannot always guarantee our availability. Because most of our items are made from scratch here, when you place your order, we do limit the amount of orders we take. At Addy Cakes, it is our intention to give each of your individual orders our full attention.
We ask that you keep your item refrigerated as long as possible. Heat is not good for any dessert item. If you do have problems with the interior of your item, as stated above, we ask that you contact us immediately. My cell phone # is 770-366-7520. Save ALL the item in question for me to examine. It is always our intention for you to have a great dessert. however, the only way for us to know what could have gone wrong, is to see for our self. This is where we need your help. The final decision is up to Addy Cakes. In some cases, a store credit may be given.
Will my cake come in a box?
Yes. unless the tiers are to tall or the Cake is to big
How does Addy Cakes determine serving sizes?
The standard in serving sizes is found on the Wilton Cake Chart. You can see this chart at www.wilton.com. The chart will be a great help to you by showing you how to get all your slices the same size and not waste any cake. This helps YOU save money!
Look it up ahead of placing your order ( www.wilton.com) . (See Round & Square Cake sizes.)
Why do we require full payment?
Addy Cakes Bakery makes most everything from scratch. And we do a lot of custom work here. Your order is especially made for you. Your payment insures your order on our calendar & pays for the supplies you have requested to fill this order. We have also turned down other orders to insure you come 1st. our special Customer!. Once we have taken your order, we are then working for YOU on your special request.
What is your policy on changes & cancellations?
All order changes and cancellations must be made 14 days before scheduled pick up or delivery. In the case of any approved cancellation, we will possibly refund up to 50% of the amount to cover costs of materials purchased in the making of your product or a 50% store credit. The deciding factor between the 2 will be the reason for the cancellation & any other details given. Addy Cakes Bakery makes that decision. If given a store credit, You will have 60 days to use your approved store credit.
In some cases, NO refund or store credit is given.
Don't see your question posted here? Please feel free to contact us!
CALL THE BAKERY AT